Mastercard has partnered with Generali Global Assistance, a global leader in identity protection for over 15 years, to provide our U.S. cardholders with ID Theft ProtectionTM – at no extra cost. Mastercard is offering user-friendly identity theft detection technology and award-winning fraud resolution services to help our customers safeguard their most valuable asset – their identity.

 

Coming Soon: Our Strongest Protection Yet

 

As the threat of identity theft and fraud continues to rise, so should your defenses against this potentially devastating crime. In 2017, a record 16.7 million U.S. consumers were victims of identity fraud, an increase of 8% from the previous year1. To help our customers be better prepared to combat this growing risk, Mastercard is launching even stronger, more comprehensive ID Theft ProtectionTM services from Generali Global Assistance beginning July 1, 2019.

How it will work

Learn how our most robust protection yet will be able to help you better secure your identity.

Protect Icon

Protect

Defend your personal information and secure your digital privacy.

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Detect Icon

Detect

Track your identity risk level and detect potential fraud early.

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Alert

Alert

See suspicious activity and take action immediately.

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Resolve

Resolve

Repair problems quickly with help from our experts. 

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Want protection now?

Mastercard U.S. cardholders who want to sign up for ID Theft ProtectionTM immediately can still do so until June 30, 2019. All cardholders will be required to register with our new service provider to continue their identity protection service on or after July 1, 2019.

Click below to be automatically redirected to a secure site to complete the registration process.

Get Started

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How can we reach you when our new service is available?

Enter an email below where we can send a notification when our new, more powerful ID Theft ProtectionTM is available. All cardholders will be required to register with our new service provider to continue their identity protection service on or after January 1, 2020.


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New ID Theft ProtectionTM Product Details

Learn more about our new service that will be available July 1, 2019

 

protect Protect
Defend your personal information and secure your digital privacy.

 

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24/7 Expertise Our U.S. based certified identity theft Resolution Specialists and online resources are available 24/7 to educate you about how identity theft occurs as well as provide tips to help you keep your identity safe.
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Identity Theft Protection Kit Our identity theft protection kit explains many forms of identity theft and provides prevention advice and resolution resources.
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Preventative Education Online resources educate you on how identity theft occurs as well as protective measures anyone can take to limit their risk.
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Online Monitoring Dashboard Access identity monitoring, identity theft protection tips, and respond to alerts from our easy-to-use online monitoring dashboard.
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Monthly Risk Alert Newsletter Regular communications sent to keep you abreast of identity-related threats that are commonly faced by consumers in today’s world as well as the services & protections you can utilize through your identity theft protection program.
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detect Detect
Track your identity risk level and detect potential fraud early.

 

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Identity Monitoring We scour the deepest corners of the Internet searching for compromised credentials and potentially damaging use of your personal information in order to detect fraud at its inception and alert you so you can take immediate action. Our award-winning platform utilizes automated monitoring and human threat intelligence from cyber operations agents monitoring threat actors and their tactics on the deep and dark web where personal data is bought and sold.
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Detect Pre-Existing Conditions Our identity monitoring service conducts a look-back, searching potentially compromised data to identify previously unknown incidents of identity theft.
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Identity Monitoring: High Risk Transactions Monitors your high-risk transactions with more than 300 of the nation’s largest companies to uncover and thwart account takeover attempts.
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Identity Monitoring: Compromised Credentials Monitors your usernames, email address, or passwords on sources such as hacker dump sites, the black market, hacktivist forums, file sharing portals, botnet exfiltration, data leaks, malware logs, and within corporate data breaches.
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Identity Monitoring Internet Black Market Surveillance Monitors the underground economy to uncover exposed, sensitive information to determine if your personal identifying information appears. Additionally, customers are notified of upcoming expirations associated with information they enter for monitoring.
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alert Alert
See suspicious activity and take action immediately.

 

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Identity Monitoring Alerts Identity monitoring alerts are sent via email when pieces of your identity are detected under suspicious circumstances so that you can take immediate action to minimize damage. When you log in, you can view alert details, close out any unwarranted alerts, or flag the ones that need immediate attention. Whatever the case, our award-winning Resolution Specialists are standing by 24/7 to help.
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alert Resolve
Repair problems quickly with help from our experts.

 

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24/7/365 U.S.-Based, Certified Identity Theft Resolution Specialists Our team of FCRA and CITRMS® certified identity theft Resolution Specialists is available 24/7 year-round to help resolve your incident(s) of identity theft/fraud and prevent further damage.
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Spanish and French Support We provide native speakers of English, Spanish, and French, all based 24/7 in the Washington D.C. Metropolitan area.
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Translation Services We’ll translate when necessary, such as when you’re overseas and need help communicating with the local authorities in order to file a report of an identity theft incident.
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Fully Managed Resolution A representative of our company will perform ALL tasks to complete an identity resolution for you or a loved one on your plan2.
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ID Theft Affidavit Assistance and Submission If your identity has been compromised, we’ll provide you with a pre-populated identity theft affidavit to dispute any fraudulent claims or activity. After assisting with its completion, we will then submit the affidavit to the appropriate authorities, credit bureaus, and creditors on your behalf.
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Creditor Notification, Dispute, and Follow-Up We’ll contact your creditors’ fraud departments with separate itemized account statements to dispute each fraudulent occurrence for you. We’ll also continue to follow up with creditors until each matter has been properly handled, keeping you notified throughout the entire process with status reports on a regular basis.
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3-Bureau Fraud Alert We’ll place a fraud alert on your records at all three major credit bureaus to add a layer of protection from fraudulent activity.
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Inform Police/Legal Authorities We’ll assist you in reporting any fraudulent activity to the local authorities and will also forward reports to creditors3.
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Locate Authorities Nearby When you are away from home, we will assist in locating local authorities for you to report any incidents of fraudulent activity.
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Credit Freeze Should you need to block any suspicious activity occurring on your credit file, we’ll work with the major credit bureaus to place a freeze on your credit records.
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Lost Wallet Assistance We’ll assist you with notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as your debit/credit card, driver's license, Social Security card, or passport.
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Medical Identity Theft Assistance If your identity is fraudulently used to obtain medical services and treatment, we’ll work with your healthcare providers and insurers to attempt to resolve the issues, ensuring that your claims and medical records are corrected.
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1. Source: https://www.javelinstrategy.com/press-release/identity-fraud-hits-all-time-high-167-million-us-victims-2017-according-new-javelin
2. After a police report, limited power of attorney, and identity theft affidavit are completed and submitted.
3. A member has to be the one who actually reports identity theft incidents to the police; we help them locate a police station nearby and guide them through the process. Police departments in some states will not take a report for cases of identity theft, in which case an “Identity Theft Report” is made through the FTC and used in its place for substantiating the incident to certain creditors and other relevant entities.